If you're a busy owner of a tour, attraction, or experience in Australia, you know that every phone call is a potential booking. The search for the perfect phone answering solution is critical. You need a service that not only answers every call but truly understands your business.

In your research, you've almost certainly come across Smith.ai, a major international player in the virtual receptionist space. They're well-known and respected. But are they the right fit for an Aussie tour operator?

Enter Chaty, the AI voice agent built from the ground up specifically for the Australian tourism industry.

How do they stack up? Let's break it down in this head-to-head comparison to help you decide which service will best prepare your business for the upcoming peak season.

The comparison table gives a quick overview, but the devil is in the details. Here’s what those differences really mean for your bottom line.

1. Target Audience: The Specialist vs. The Generalist

This is the most important distinction.

Smith.ai is a fantastic generalist tool. Their website highlights clients like law firms, financial advisors, and IT consultants. Their agents are trained to handle general business tasks like lead qualification and appointment scheduling for a wide range of industries.

Chaty is a specialist, built with one industry in mind: yours. We live and breathe Australian tourism. Whether you're running a winery in the Hunter Valley, a snorkeling tour on the Great Barrier Reef, or a walking tour of Melbourne's laneways, our AI understands the specific questions your customers ask.

Winner: For a tourism business, the specialist always wins. Chaty is built for you.

2. The Killer Feature: Direct Booking Integration

Let's talk about the single most valuable action a phone call can lead to: a paid booking.

Smith.ai agents can gather information and schedule appointments in a general calendar, but they cannot integrate directly with specialised tourism booking software like Rezdy or FareHarbor. An agent would have to take down the customer's details for you to process the booking later, adding a manual step and a potential point of failure.

Chaty is designed to be your automated booking clerk. Our AI talks directly to your booking system. It can check live availability, answer questions about specific tour times, and take a booking over the phone, all in one seamless conversation. It turns an enquiry into revenue instantly.

Winner: It's not even a contest. Chaty's ability to take direct bookings makes it the clear choice.

3. Pricing: Predictable Profit vs. Variable Cost

As a business owner, you need predictable expenses.

Smith.ai typically uses a per-call or per-minute pricing model. While this can seem flexible, it can become very expensive during your peak season. What happens in December when your call volume triples? Your bill skyrockets, eating directly into your profits when you can least afford it.

Chaty operates on a simple, flat-rate monthly subscription. You get a set number of minutes or calls for one predictable price. You can handle a massive surge in calls during school holidays or a flash sale without ever worrying about a surprise bill. This allows you to budget effectively and protect your margins.

Winner: For seasonal businesses, Chaty's predictable pricing model provides peace of mind and better financial control.

4. Core Technology: Scalable AI vs. Human Agents

Smith.ai relies on highly trained human agents, supported by technology. This provides a human touch, but it has limitations. A human agent can only handle one call at a time. If you have five customers calling at once, four of them are going to a queue or voicemail.

Chaty is pure, powerful AI. It can handle one call or one hundred calls simultaneously without breaking a sweat. No one ever gets a busy signal, and the quality of the answer is perfectly consistent every single time. It offers true scalability that's essential for a growing tourism business.

Winner: For scalability and consistency, Chaty's AI model is built for the demands of the tourism industry.

Let's be fair: Smith.ai is an excellent service for its target market. A US-based law firm or a marketing agency would be very well served by their human agents.

However, for an Australian tour, attraction, or experience operator the choice is clear.

You need a solution that speaks your customers' language, understands your industry's unique needs, plugs directly into your booking software and offers predictable pricing that doesn't penalise you for being successful.

That solution is Chaty. While Smith.ai offers a service, Chaty offers a true business growth partner designed for the Australian tourism landscape.

Stop looking for a generalist solution and get the specialist tool built for your business. See how Chaty can automate your bookings, answer every call, and free you up to do what you do best: create unforgettable experiences.

Book a 5-Minute Demo to See Chaty in Action

Or, start your no-obligation free trial today and discover the power of a truly dedicated AI Voice Agent.

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Imagine this: You’re out on the water, leading a snorkeling tour in the magnificent Whitsundays. The sun is out, your guests are having an incredible time and business is good. Back at the office, your phone rings. It’s a family from Melbourne wanting to book a private charter for the next day. It rings and rings... and then goes to voicemail.

You just lost a $1,000 booking.

For Australian tour, attraction and experience operators, this scenario is all too common. A missed call isn't just a missed call; it's lost revenue, a lost customer and a potential win for your competitor down the road.

As we head into the busy spring and summer peak season, the question is: how do you capture every single opportunity without having to hire a full-time receptionist? The answer lies in a transformative piece of technology: the AI voice agent.

Let's be clear: this isn't the annoying, pre-recorded robocall you get at dinnertime. A modern AI voice agent is a sophisticated, conversational tool that acts as a super-powered member of your front-desk team.

Think of it as a virtual receptionist that can:

• Understand natural human speech, including Australian accents and slang.
• Answer questions dynamically and accurately.
• Perform specific tasks like taking bookings or sending information.
• Operate 24 hours a day, 7 days a week, without ever needing a coffee break. It's a dedicated employee whose only job is to ensure you never miss a lead.

So, how does this technology specifically help a business like yours? Here’s how it tackles the most common challenges faced by Aussie operators.

1. Capture Every Single Lead, 24/7

You're not at your desk - you're out there delivering the amazing experience you sell! An AI voice agent mans the phones while you're leading a hike in the Blue Mountains, running a wine tasting in the Barossa Valley, or operating a jet boat in Sydney Harbour. It effortlessly handles:

• After-hours calls: Enquiries that come in after 5 PM.
• International tourists: A visitor from the UK booking at their 9 PM is your 6 AM. Your AI agent is wide awake and ready to help.
• Call overflow: During peak season when the phone is ringing off the hook, it can handle dozens of calls simultaneously, so no one ever hears a busy signal.

2. Answer Common Questions Instantly

How much time do you spend answering the same questions every day?

• "What are your opening hours?"
• "Where are you located?"
• "What should I bring/wear?"
• "Do you operate on public holidays?"
• "What is your cancellation policy?"

Your AI voice agent can be trained on your specific business information to provide instant, accurate answers to these FAQs, freeing you and your team to focus on higher-value tasks.

3. Take Bookings & Payments Over the Phone, Automatically

This is the game-changer. A truly smart AI voice agent can integrate directly with your booking software (like FareHarbor, Rezdy, or your custom system). The conversation goes from a simple enquiry to a confirmed sale without you lifting a finger.

Customer:"Hi, I'd like to book two spots for the 10 AM rainforest tour tomorrow."

AI Voice Agent: "Excellent! I can book that for you right now. The total is $198. I can send you a secure link to your mobile to complete the payment. Is that okay?"

4. Slash Admin Time and Staff Burnout

The constant interruption of the phone is a major drain on productivity and morale. By automating the front line of your communications, you give your most valuable asset—your time—back to yourself. Use those reclaimed hours for marketing, improving your tour, or simply taking a well-deserved break.

5. Project a Professional Image, Instantly

Whether you're a one-person operation or a growing team, a professional phone presence builds immediate trust. An AI voice agent ensures that every single call is answered promptly and professionally, giving your customers the confidence to book with you over a competitor who lets the phone ring out.

For many small to medium-sized operators, hiring a full-time human receptionist is simply not financially viable. Let's look at the real costs in Australia.

The numbers speak for themselves. You get 24/7 coverage and enhanced capability for a tiny fraction of the cost of a traditional employee.

Wildflower Gin, a boutique distillery in Burleigh Heads, was struggling. As a small team, they were missing calls every time they were holding a tasting session or tending to a busy bar. After implementing AI voice agent Chaty, they saw:

• A 98% reduction in missed calls within the first week.
• A 30% increase in direct bookings over the first two months, capturing after-hours and weekend leads they were previously losing.
• 8+ hours of weekly administrative time saved, which the owner reallocated into customer care and increased production initiatives

If you rely on phone calls for bookings and enquiries, and you aren't available to answer every single one, then you are losing money. It's that simple.

An AI voice agent is no longer a futuristic concept; it's a practical, affordable, and incredibly powerful tool for the modern Australian tourism industry. It saves you time, cuts costs, and directly increases your revenue by ensuring no lead is ever left behind.

Don't let another customer go to voicemail. See exactly how an AI Voice Agent can transform your operations.

Start your 14-day free trial of Chaty AI today and discover the power of answering every call, every time.

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For businesses across Australia, leveraging an AI receptionist has become a critical strategy for growth and efficiency in 2025. A smart automated answering service captures every lead, schedules bookings or appointments 24/7 and frees up your valuable staff. But the market has exploded with options, from all-purpose tools to highly specialised platforms.

This ultimate guide to the best AI receptionist Australia has to offer breaks down the top solutions, including key players like Smith.ai and Axify.ai, so you can find the perfect fit for your business.

For many businesses, a generic solution isn't enough. These AI receptionists are tailored for the unique workflows of specific Australian industries.

For Trades 

• Johnni.ai: The go-to AI receptionist for Australian tradies. Johnni is trained on local accents and industry jargon, and its standout feature is deep integration with job management software like ServiceM8 and Simpro, turning phone calls directly into scheduled jobs.

For Tour Operators, Experiences and Attractions

• Chaty AI: The leading AI receptionist for Australian tour operators, Chaty offers locals accents, customise your virtual receptionist, and detailed analytics. Chaty's distinguishing feature is direct integration with the tourism industry's leading booking platforms like Rezdy, converting your phone calls directly into booked customers.

For Professional Services (Accounting, Legal, Finance)

• Axify.ai: A powerful AI client intake platform designed specifically for Australian accounting and professional services firms. Axify.ai goes beyond just answering calls; it manages client onboarding, handles document collection, and integrates with your practice management software, acting as a true digital assistant.

For Healthcare & Dental Practices

• Snapsmile AI: Tailored for the Australian dental and healthcare industry, this AI handles patient appointment bookings, confirmations, and rescheduling requests. It understands the specific needs of a clinical practice, reducing no-shows and freeing up front-desk staff.

For Real Estate & Property Management

• Sophiie.ai: An AI assistant for the property management sector. Sophiie can handle tenant enquiries, schedule viewings and answer common questions about properties, ensuring 24/7 service for agencies and their clients.

This model offers the perfect blend of AI efficiency for routine tasks and the essential empathy of a live human agent for complex conversations.

• Smith.ai: A global platform with Australian presence, Smith.ai is a premium hybrid service. Its AI expertly screens calls, qualifies leads and books appointments, while its team of live, professional receptionists is ready to step in for more nuanced interactions, offering a flawless 24/7 customer experience.
• Answer 24/7: A trusted Australian live answering service that has powerfully integrated smart technology. They offer the reliability of an established local provider with the efficiency of AI-assisted call handling and message delivery.

This category includes a range of versatile and innovative platforms suitable for a wide variety of small to medium-sized Australian businesses.

• IsOn24 & CallFluent: Versatile AI solutions focused on providing natural, human-like conversations for general SME call handling and customer service.
• AIGoodcall & Converta: These platforms are geared towards sales and lead generation, using AI to qualify callers and convert more enquiries into customers.
• Dialzara & Frontdesk: Offer straightforward and effective digital front-desk solutions, automating the core tasks of answering calls and taking messages for businesses of any size.

For larger businesses or tech-savvy companies looking to build custom conversational experiences, these platforms provide the underlying engine.

• Curious Thing: An Australian-based conversational AI platform. While not just a receptionist, its advanced voice AI can be deployed for everything from lead qualification to customer outreach at scale.
• Poly.ai & Slang.ai: Enterprise-level platforms that allow businesses to build their own hyper-realistic voice assistants to manage high volumes of customer support calls.
• Synthflow AI: A conversational AI platform designed for building and deploying AI agents that can handle complex, goal-oriented conversations.

An AI receptionist is an automated system that uses artificial intelligence to manage the front-desk communications of a business. Powered by technologies like natural language processing (NLP) and machine learning, it can understand and respond to human speech and text, allowing it to perform tasks traditionally handled by a human receptionist. These functions include answering and routing phone calls, scheduling appointments, taking messages, answering frequently asked questions, and providing general information to clients or customers. The system is designed to operate 24/7, providing immediate assistance to callers and visitors, which helps to improve efficiency, reduce operational costs, and ensure that no customer inquiry is missed, all while freeing up human staff to focus on more complex tasks.

The key benefits include 24/7 availability (never miss a lead), significant cost savings compared to a full-time human receptionist, increased efficiency by automating repetitive tasks, and improved customer experience with instant responses.

Absolutely. Smith.ai is highly scalable, making it suitable for both solo practitioners and larger firms. Axify.ai is specifically designed to solve the client intake bottleneck for small to medium accounting and professional services businesses, delivering a strong return on investment.

Pricing varies widely. Simple automated services can start from as low as $50 AUD per month, with purpose-built services such as Chaty AI priced from just $95 per month. More advanced, industry-specific platforms like Axify.ai or hybrid services like Smith.ai typically range from $200 to over $1,000 AUD per month, depending on call volume and features. 

If you own a business offering tours, attractions or experiences ign up for a 14 day trial with Chaty AI today.

Chaty AI is a specialised conversational AI platform designed to serve as an intelligent virtual phone call assistant for tour, experience, and attraction operators. The AI assistant, Chaty, excels at engaging with customers across various channels, answering frequently asked questions about tour details, availability, and policies. Critically, it integrates directly with leading booking platforms in the tourism space, such as Rezdy, to check real-time availability and facilitate seamless bookings without human assistance. Through this deep integration and automation, Chaty AI allows operators to secure more direct bookings around the clock, significantly reduces the administrative burden on their teams, and elevates the customer journey by offering immediate, personalised assistance at any time.

Slang.ai is an advanced conversational AI company that provides an intelligent, human-like voice assistant primarily for the restaurant and hospitality industries. The platform is designed to answer every phone call, seamlessly handling common customer inquiries such as hours of operation and location, taking reservations, and even processing complex food orders without requiring staff intervention. By automating phone-based customer service with natural language understanding, Slang.ai helps businesses capture missed revenue from unanswered calls, reduce the workload on their employees, and enhance the overall customer experience by providing instant, accurate information 24/7.

• Flexible Call Management: Chaty AI provides customisable call handling to suit your business needs. Configure the AI to answer calls only after-hours, act as an overflow when your lines are busy, or manage a specific percentage of incoming inquiries, ensuring you never miss a potential booking.
• Localised Conversational AI: The system engages customers with a natural, fluid voice, offering authentic Australian, Canadian, British and New Zealand accents to create a familiar and trustworthy experience for local and international callers.
• Instant Tour & Experience Q&A: Trained on your specific offerings, the AI instantly answers detailed customer questions about tour times, availability, pricing, duration, what to bring, and cancellation policies, freeing your team to focus on delivering great experiences.
• Deep Integration with Booking Systems: Chaty AI connects directly with leading travel and tour operator software. It syncs in real-time with platforms like Rezdy, ensuring live availability is always presented to customers and bookings are logged automatically.
• Automated Tour Bookings: Leveraging its deep integrations, the assistant manages the entire booking process over the phone. It can check for available spots on a tour, secure the booking for a specific number of people, and confirm it in your system without staff intervention.
• Intelligent Lead Capture: For complex custom inquiries or group bookings that require a personal touch, the AI gathers all essential customer details and requirements, providing your team with a qualified lead to follow up on.
• Smart Call Transfers: When a caller has a unique issue or explicitly asks to speak with a person, the AI performs a seamless transfer to the right team member.
• Actionable Business Insights: The Chaty AI dashboard provides valuable data on peak enquiry times, sentiment analysis and call transcripts, helping you understand your customers and refine your tour offerings.

• Constant Call Coverage: Slang.ai's virtual assistant answers every call 24/7, handling multiple conversations at once to eliminate missed calls and ensure every customer connects, even after hours.
• Human-like Conversational AI: The system engages callers with fluid, natural language, adeptly understanding different accents and informal questions to provide a genuinely helpful and non-robotic customer interaction.
• Instant Business Q&A: Trained on your establishment's specific details, the AI instantly resolves common queries regarding hours, location, parking, policies, and menu specifics, freeing up your staff.
• Seamless Platform Integration: The AI connects directly with major hospitality platforms. This allows it to manage reservations in systems like OpenTable and process orders through various Point of Sale (POS) systems, ensuring all information is synced automatically.
• Automated Reservations: By leveraging its integrations, the assistant manages the entire reservation lifecycle—from booking new tables to handling modifications—directly over the phone without staff intervention.
• Accurate Order Processing: The AI expertly guides customers through menus to take precise orders for takeaway, delivery, or even large-scale catering, ensuring every detail is captured correctly.
• Smart Call Routing & Customisation: Businesses can tailor greetings and scripts. For complex issues, the AI performs a seamless, intelligent transfer to a human team member, providing necessary context.
• Data-Driven Insights: A reporting dashboard reveals key trends in call volume, common questions, and peak hours, offering actionable data to optimize operations and understand customer behaviour.

Navigating the world of conversational AI can be challenging, but for service-based businesses, two prominent providers stand out; Chaty AI and Slang AI. While both platforms offer sophisticated voice assistants designed to automate customer interactions over the phone, they are built for distinctly different industries. Chaty AI is tailored specifically for the tour, attraction and experience sector in Australia and New Zealand, whereas Slang AI focuses on the hospitality and restaurant market with a global outlook. This fundamental difference in focus leads to crucial variations in their feature sets, platform integrations, and pricing. The following table offers a side-by-side comparison to clarify these distinctions and help determine the best fit for your business needs.

While both Chaty AI and Slang AI offer powerful call handling capabilities and automations, this comparison reveals they are purpose-built for fundamentally different markets. Slang AI provides a solid, though costly, solution for the hospitality market. However, for tour and experience operators in Australia and New Zealand, Chaty AI emerges as the logical choice.

Chaty distinguishes itself with deep integrations into essential booking software like Rezdy, the unique ability to process payments over the phone, and local accents with customisable voice agents that build immediate trust and rapport with customers. With a significantly more accessible starting price, Chaty AI proves it is not just an alternative, but the specialised tool designed to meet the precise needs of the local tourism industry.

See why Australian and New Zealand operators are rapidly jumping on the AI bandwagon. Start your free 14-day trial of Chaty AI today and experience the difference firsthand.

Rezdy is a specialised online booking and distribution software designed for tour, activity, and attraction providers. It functions as a central hub for tourism operators to manage inventory in real-time, process secure online payments directly from your own website, and automate customer communications like confirmations and reminders. A key component of the platform is its channel manager, which connects operators to a vast network of online travel agencies (OTAs) and resellers like Viator, Expedia and GetYourGuide, allowing you to expand their market reach and increase bookings without the complexity of managing multiple systems. Ultimately, Rezdy helps experience-based businesses save time, streamline their operations, and grow sales.

The Rezdy booking system is a cloud-based platform designed specifically for tour, activity, and attraction operators to streamline and scale their businesses. It provides a centralised hub for managing real-time availability and resources, which prevents overbooking while maximizing sales opportunities. The system allows businesses to accept secure online payments 24/7 through your own website and automates crucial customer communications, such as booking confirmations and reminders. A key feature is its powerful Channel Manager, which connects operators to a vast network of online travel agencies (OTAs) and other resellers, broadcasting your offering to a global audience and syncing inventory across all channels instantly. By consolidating booking management, payment processing, and distribution into one place, Rezdy saves operators significant administrative time, reduces errors, and helps increase overall bookings and revenue.

At the heart of Rezdy's platform is a dynamic booking engine that transforms an operator's own website into a self-sufficient, around-the-clock sales machine, capturing bookings and payments even after business hours. Its most powerful asset is arguably the distribution gateway, a sophisticated channel manager granting operators seamless, real-time access to a global marketplace of leading online travel agencies and resellers, all while eliminating the risk of double-bookings. Beyond just taking bookings, Rezdy functions as a central command centre for daily operations, offering intelligent automated manifest creation and streamlined customer relationship tools that handle everything from bookings confirmations to follow-ups. The Rezdy ecosystem is further enhanced with handy financial tools for secure payment processing and insightful analytics.

For an Australian tour operator, especially now as the winter starts to fade and the hum of the coming peak season grows, Rezdy is a digital distribution system that stops the summer rush from becoming a summer crush. It’s the unseen crew member that operates 24/7, ensuring a family in Germany can book a spot on a Jervis Bay dolphin cruise for their January holiday without anyone in the office lifting a finger. Rather than being chained to a phone thanks to Rezdy’s new AI-powered virtual receptionist Chaty, or drowning in spreadsheets, operators from the Hunter Valley vineyards to the Gold Coast surf schools can use it as their single source of truth. Rezdy is a booking engine and channel manager, acting as the master key to unlock global marketplaces like GetYourGuide and Expedia, and automatically syncing calendars and bookings so your business is never double-booked. It gives operators the peace of mind to focus on delivering that quintessential Aussie experience, with the confidence that the complex logistics of bookings, payments, and scheduling can run on autopilot.

Rezdy offers the same benefits for Kiwi tourism operators, especially right now as the last of the ski season crowds in Queenstown give way to the frantic planning for summer's great thaw. Rezdy is a smart system that allows a tour operator to manage a final heli-ski booking for September and a reservation for a Milford Sound cruise in January from the very same dashboard, eliminating any seasonal chaos. For businesses running everything from Hobbiton tours to jet boat rides on the Shotover, Rezdy handles bookings around the clock. It automates the complex puzzle of allocating guides, gear, and transport, ensuring that even the most remote Fiordland adventure is perfectly scheduled. It’s a tool that works tirelessly in the background, so operators can focus on sharing the magic of Aotearoa with the world.

For tour operators in Australia, Rezdy’s booking fees are not a single charge but a multi-layered cost that depends on where the booking originates. Firstly, for operators to manage their operations and take direct bookings through their own website, there is a flat monthly subscription fee. On top of this, for every online payment processed, a payment gateway like Stripe or Square will charge a transaction fee, which is usually a small percentage plus a fixed amount (e.g., around 1.75% + A$0.30). The most significant cost, however, comes from third-party channels; when a booking is generated through an Online Travel Agency (OTA) like Viator, GetYourGuide or Expedia, the operator pays a substantial commission, which can range from 20% to over 30% of the ticket's retail price. Therefore, a direct booking costs the operator only the small payment gateway fee, while an OTA booking incurs both the hefty commission and the payment gateway fee, making direct bookings significantly more profitable.

For operators in Australia, who are rarely tied to a desk thanks to our wide expanse of natural wonders and outdoor activities, the Rezdy Booking App offers the convenience of carrying your business in your pocket. It’s the tool that lets you check in a group for a surf lesson right on the sand at Manly, scan a QR code for a walking tour departing from Federation Square, or update availability for tomorrow while grabbing a flat white. In a country where the office for a tourism operator is often outdoors, this app provides the on-the-ground flexibility needed to manage operations in real-time, no matter how far you are from a laptop.

The Rezdy Booking Software is the engine room, the command centre that handles the complexities of operations, from managing guides and vehicles for Blue Mountains tours to applying GST correctly on invoices. It’s designed to automate the admin that comes with seasonal peaks, allowing operators to spend less time wrestling with spreadsheets and more time perfecting experiences that attract travellers from across the globe ... and around the corner.

From a customer's point of view, a ‘Rezdy booking’ is a seamless and secure transaction. When a tourist in the UK books a reef tour for their trip to Cairns six months from now, they receive an instant and automated booking confirmation on a professional-looking ticket, all processed in local currency. This smooth, 24/7 online booking experience, integrated directly into an operator's own website, is crucial for converting international interest into confirmed, pre-paid customers long before they even commence their journey.

For an Australian operator, the choice of Rezdy vs Bokun often comes down to the desire for independence versus a single-ecosystem approach. Bokun, owned by TripAdvisor, offers deep and seamless integration with its parent company, Viator, which can be a powerful channel. However, Rezdy positions itself as an independent platform with a broader, more neutral channel manager, giving operators equal footing across all major OTAs. It's a strategic decision: prioritising the world's biggest OTA with Bokun, or maintaining flexibility and diverse distribution with Rezdy.

The choice between Rezdy and FareHarbor for an Aussie business often boils down to your preferred pricing model. FareHarbor is well-known for shifting the booking fee to the customer, which can mean lower direct costs for the operator. Rezdy, in contrast, uses a more traditional SaaS model with a predictable monthly subscription fee. Operators must decide which is a better fit: Rezdy’s clear, fixed software cost that you budget for as a cost of doing business, or FareHarbor's model which can impact the final price a customer pays.

When Australian operators compare Rezdy and Checkfront, the decision often hinges on specialisation. Checkfront is a versatile and powerful system that caters to a wide range of booking needs, including rentals and accommodation. Rezdy, however, is laser-focused on the tours, activities, and attractions sector. This specialisation is evident in its deeply integrated Marketplace and channel management features, which are specifically built to help experience-based businesses in Australia tap into the complex global tourism distribution network.

The Rezdy Documentation is the comprehensive online support library that serves as an operator's first port of call. For a business owner training a new staff member or trying to set up a new integration late on a summer evening, this searchable knowledge base is often invaluable. It provides step-by-step guides and clear answers, allowing you to solve issues instantly without being constrained by timezone differences for phone support.

The Rezdy Marketplace is a powerful B2B network, allowing a hotel concierge in Sydney to instantly check live availability and book a guest onto a Hunter Valley wine tour, with commissions handled automatically. This feature is all about fostering local partnerships, making it simple for operators to act as resellers for each other and create packaged experiences that are more attractive to tourists.

Rezdy's integrations allow it to become the central hub that connects all the other software an Australian business relies on. It integrates with essential tools like Xero for accounting, ensuring that sales data flows seamlessly for easy reconciliation and BAS statements. By connecting with email marketing platforms like Mailchimp and analytics tools, operators can build a sophisticated and automated tech stack without needing a custom IT department.

On the topic of integrations, Rezdy's Zapier integration is a useful automation toolkit for non-tech experts. It acts as a bridge, allowing you to connect Rezdy to thousands of other apps without writing a single line of code. For example, an operator could create a Zap to automatically send a custom welcome text message to a customer a day before their tour, add their email to a specific marketing list, or even create a new row in a Google Sheet for analysis, saving hours of manual data entry.

The Rezdy API provides the ultimate flexibility for tech-savvy tourism companies. It’s a set of developer tools that allows users to pull Rezdy’s core functionality - like live availability, booking creation, and pricing - into your own custom-built website, mobile app or internal enterprise systems. This is for the operator who wants complete control over the user experience or needs to integrate booking data into proprietary backend platforms.

Rezdy's pricing is structured as a straightforward, tiered monthly subscription, which Australian operators appreciate for its predictability. The costs are in Australian dollars, so there are no surprises from currency fluctuations, and businesses can choose a plan that matches your size and feature requirements. This SaaS model presents a clear, budgetable operating expense, contrasting with other platforms that may have more variable costs based on commissions or per-booking fees..

The Rezdy website (rezdy.com) is the primary information portal and "shop front" for any operator considering the platform. It’s where you’ll go to watch demonstration videos, compare the features of different pricing plans, and read case studies about how other local businesses - from a small walking tour in Melbourne to a large Queensland attraction - have used the software to grow. It’s a great starting point for operators to get a feel for Rezdy and its vast set of capabilities.

Alternatively, if videos are your preferred learning style, the Rezdy YouTube channel serves as a vital visual learning resource for busy operators. Instead of reading long documents, you can watch everything, from a quick two-minute tutorial on how to set up a new promo code through to a detailed webinar on upcoming tourism trends. It's an accessible way to get the most out of the software and stay informed, whether you’re watching on a laptop during a quiet moment or on your phone between tours.

For Australian operators wanting to capture the lucrative European and North American tourist markets, the Rezdy and GetYourGuide integration is a non-negotiable. It provides a seamless, real-time connection to one of the world's leading OTAs, pushing an operator's live availability directly onto the platform. This means a traveller in Berlin can book a Phillip Island penguin tour for their upcoming trip, with the booking dropping directly into the operator's Rezdy calendar, all automated.

For users, the Rezdy Login page is the simple, secure gateway to your entire business. It's the digital front door you’ll access every single day, whether it's first thing in the morning on a desktop with a coffee to check the day's manifest, or on a tablet from the couch at night to see how sales are tracking for the upcoming school holidays. It’s the starting point for managing every aspect of your operation.

Chaty is Rezdy’s first and foremost AI-powered call handling solution. When you are unable to answer the phone, whether it be after hours or during busy periods, Chaty is available to answer your call, respond to customer queries and process bookings and payments. Embrace this innovative solution, get the edge on your competitors and ensure that no potential customer slips through the cracks.