For businesses across Australia, leveraging an AI receptionist has become a critical strategy for growth and efficiency in 2025. A smart automated answering service captures every lead, schedules bookings or appointments 24/7 and frees up your valuable staff. But the market has exploded with options, from all-purpose tools to highly specialised platforms.

This ultimate guide to the best AI receptionist Australia has to offer breaks down the top solutions, including key players like Smith.ai and Axify.ai, so you can find the perfect fit for your business.

For many businesses, a generic solution isn't enough. These AI receptionists are tailored for the unique workflows of specific Australian industries.

For Trades 

• Johnni.ai: The go-to AI receptionist for Australian tradies. Johnni is trained on local accents and industry jargon, and its standout feature is deep integration with job management software like ServiceM8 and Simpro, turning phone calls directly into scheduled jobs.

For Tour Operators, Experiences and Attractions

• Chaty AI: The leading AI receptionist for Australian tour operators, Chaty offers locals accents, customise your virtual receptionist, and detailed analytics. Chaty's distinguishing feature is direct integration with the tourism industry's leading booking platforms like Rezdy, converting your phone calls directly into booked customers.

For Professional Services (Accounting, Legal, Finance)

• Axify.ai: A powerful AI client intake platform designed specifically for Australian accounting and professional services firms. Axify.ai goes beyond just answering calls; it manages client onboarding, handles document collection, and integrates with your practice management software, acting as a true digital assistant.

For Healthcare & Dental Practices

• Snapsmile AI: Tailored for the Australian dental and healthcare industry, this AI handles patient appointment bookings, confirmations, and rescheduling requests. It understands the specific needs of a clinical practice, reducing no-shows and freeing up front-desk staff.

For Real Estate & Property Management

• Sophiie.ai: An AI assistant for the property management sector. Sophiie can handle tenant enquiries, schedule viewings and answer common questions about properties, ensuring 24/7 service for agencies and their clients.

This model offers the perfect blend of AI efficiency for routine tasks and the essential empathy of a live human agent for complex conversations.

• Smith.ai: A global platform with Australian presence, Smith.ai is a premium hybrid service. Its AI expertly screens calls, qualifies leads and books appointments, while its team of live, professional receptionists is ready to step in for more nuanced interactions, offering a flawless 24/7 customer experience.
• Answer 24/7: A trusted Australian live answering service that has powerfully integrated smart technology. They offer the reliability of an established local provider with the efficiency of AI-assisted call handling and message delivery.

This category includes a range of versatile and innovative platforms suitable for a wide variety of small to medium-sized Australian businesses.

• IsOn24 & CallFluent: Versatile AI solutions focused on providing natural, human-like conversations for general SME call handling and customer service.
• AIGoodcall & Converta: These platforms are geared towards sales and lead generation, using AI to qualify callers and convert more enquiries into customers.
• Dialzara & Frontdesk: Offer straightforward and effective digital front-desk solutions, automating the core tasks of answering calls and taking messages for businesses of any size.

For larger businesses or tech-savvy companies looking to build custom conversational experiences, these platforms provide the underlying engine.

• Curious Thing: An Australian-based conversational AI platform. While not just a receptionist, its advanced voice AI can be deployed for everything from lead qualification to customer outreach at scale.
• Poly.ai & Slang.ai: Enterprise-level platforms that allow businesses to build their own hyper-realistic voice assistants to manage high volumes of customer support calls.
• Synthflow AI: A conversational AI platform designed for building and deploying AI agents that can handle complex, goal-oriented conversations.

An AI receptionist is an automated system that uses artificial intelligence to manage the front-desk communications of a business. Powered by technologies like natural language processing (NLP) and machine learning, it can understand and respond to human speech and text, allowing it to perform tasks traditionally handled by a human receptionist. These functions include answering and routing phone calls, scheduling appointments, taking messages, answering frequently asked questions, and providing general information to clients or customers. The system is designed to operate 24/7, providing immediate assistance to callers and visitors, which helps to improve efficiency, reduce operational costs, and ensure that no customer inquiry is missed, all while freeing up human staff to focus on more complex tasks.

The key benefits include 24/7 availability (never miss a lead), significant cost savings compared to a full-time human receptionist, increased efficiency by automating repetitive tasks, and improved customer experience with instant responses.

Absolutely. Smith.ai is highly scalable, making it suitable for both solo practitioners and larger firms. Axify.ai is specifically designed to solve the client intake bottleneck for small to medium accounting and professional services businesses, delivering a strong return on investment.

Pricing varies widely. Simple automated services can start from as low as $50 AUD per month, with purpose-built services such as Chaty AI priced from just $95 per month. More advanced, industry-specific platforms like Axify.ai or hybrid services like Smith.ai typically range from $200 to over $1,000 AUD per month, depending on call volume and features. 

If you own a business offering tours, attractions or experiences ign up for a 14 day trial with Chaty AI today.