What is Chaty AI?Chaty AI is a specialised conversational AI platform designed to serve as an intelligent virtual phone call assistant for tour, experience, and attraction operators. The AI assistant, Chaty, excels at engaging with customers across various channels, answering frequently asked questions about tour details, availability, and policies. Critically, it integrates directly with leading booking platforms in the tourism space, such as Rezdy, to check real-time availability and facili...

What is Rezdy?Rezdy is a specialised online booking and distribution software designed for tour, activity, and attraction providers. It functions as a central hub for tourism operators to manage inventory in real-time, process secure online payments directly from your own website, and automate customer communications like confirmations and reminders. A key component of the platform is its channel manager, which connects operators to a vast network of online travel agencies (OTAs) and reseller...

With the cost of doing business in Australia continuing to sky-rocket in Australia, there’s never been a bigger appetite for tourism operators to increase their share of direct bookings, as hefty commission fees from Online Travel Agencies (OTAs) continue to erode margins.There’s no denying that direct bookings are the avenue to higher profit margins and a direct relationship with the guest, which in turn, unlocks the opportunity to generate more direct bookings into the future.But in thi...

Why smart business owners are embracing AI to stop losing customers and cash.Ring… Ring… Silence.That silence could be costing you more than you think.Where your customers demand instant responses and constant connectivity, businesses are still losing thousands, sometimes hundreds of thousands, of dollars each year from something as simple as not answering the phone. If you’re in trades, wellness, hospitality, or any appointment-driven business, here’s the uncomfortable question:&nbsp...

When the Phone Stops Ringing, So Does the BusinessRunning a JetSki tour company in Sydney might sound like the ultimate lifestyle gig, but for this owner-operator, the reality involved more time fielding phone calls than flying across the harbour. And as the Australian economy tightened and weather impacted bookings, tough choices had to be made.“We had someone who used to handle the calls, but it wasn’t a full-time job. When sales dropped, we couldn’t justify keeping them on. The probl...

The Problem Brewing Behind the BarRunning a boutique distillery sounds like a dream, but for the team behind Wildflower Gin Distillery on the Gold Coast, the reality involved far more ringing phones than relaxing G&Ts.As a small, hands-on business, Wildflower’s core team was frequently away from the phone. Whether they were distilling gin, bottling product, hosting weekend bar sessions, or enjoying their well-earned days off, one thing was constant: calls were going unanswered...