Rezdy AI-Powered App Integration - Increase Bookings With 24/7 Call Handling Agent

Rezdy is a specialised online booking and distribution software designed for tour, activity, and attraction providers. It functions as a central hub for tourism operators to manage inventory in real-time, process secure online payments directly from your own website, and automate customer communications like confirmations and reminders. A key component of the platform is its channel manager, which connects operators to a vast network of online travel agencies (OTAs) and resellers like Viator, Expedia and GetYourGuide, allowing you to expand their market reach and increase bookings without the complexity of managing multiple systems. Ultimately, Rezdy helps experience-based businesses save time, streamline their operations, and grow sales.

The Rezdy booking system is a cloud-based platform designed specifically for tour, activity, and attraction operators to streamline and scale their businesses. It provides a centralised hub for managing real-time availability and resources, which prevents overbooking while maximizing sales opportunities. The system allows businesses to accept secure online payments 24/7 through your own website and automates crucial customer communications, such as booking confirmations and reminders. A key feature is its powerful Channel Manager, which connects operators to a vast network of online travel agencies (OTAs) and other resellers, broadcasting your offering to a global audience and syncing inventory across all channels instantly. By consolidating booking management, payment processing, and distribution into one place, Rezdy saves operators significant administrative time, reduces errors, and helps increase overall bookings and revenue.

At the heart of Rezdy's platform is a dynamic booking engine that transforms an operator's own website into a self-sufficient, around-the-clock sales machine, capturing bookings and payments even after business hours. Its most powerful asset is arguably the distribution gateway, a sophisticated channel manager granting operators seamless, real-time access to a global marketplace of leading online travel agencies and resellers, all while eliminating the risk of double-bookings. Beyond just taking bookings, Rezdy functions as a central command centre for daily operations, offering intelligent automated manifest creation and streamlined customer relationship tools that handle everything from bookings confirmations to follow-ups. The Rezdy ecosystem is further enhanced with handy financial tools for secure payment processing and insightful analytics.

For an Australian tour operator, especially now as the winter starts to fade and the hum of the coming peak season grows, Rezdy is a digital distribution system that stops the summer rush from becoming a summer crush. It’s the unseen crew member that operates 24/7, ensuring a family in Germany can book a spot on a Jervis Bay dolphin cruise for their January holiday without anyone in the office lifting a finger. Rather than being chained to a phone thanks to Rezdy’s new AI-powered virtual receptionist Chaty, or drowning in spreadsheets, operators from the Hunter Valley vineyards to the Gold Coast surf schools can use it as their single source of truth. Rezdy is a booking engine and channel manager, acting as the master key to unlock global marketplaces like GetYourGuide and Expedia, and automatically syncing calendars and bookings so your business is never double-booked. It gives operators the peace of mind to focus on delivering that quintessential Aussie experience, with the confidence that the complex logistics of bookings, payments, and scheduling can run on autopilot.

Rezdy offers the same benefits for Kiwi tourism operators, especially right now as the last of the ski season crowds in Queenstown give way to the frantic planning for summer's great thaw. Rezdy is a smart system that allows a tour operator to manage a final heli-ski booking for September and a reservation for a Milford Sound cruise in January from the very same dashboard, eliminating any seasonal chaos. For businesses running everything from Hobbiton tours to jet boat rides on the Shotover, Rezdy handles bookings around the clock. It automates the complex puzzle of allocating guides, gear, and transport, ensuring that even the most remote Fiordland adventure is perfectly scheduled. It’s a tool that works tirelessly in the background, so operators can focus on sharing the magic of Aotearoa with the world.

For tour operators in Australia, Rezdy’s booking fees are not a single charge but a multi-layered cost that depends on where the booking originates. Firstly, for operators to manage their operations and take direct bookings through their own website, there is a flat monthly subscription fee. On top of this, for every online payment processed, a payment gateway like Stripe or Square will charge a transaction fee, which is usually a small percentage plus a fixed amount (e.g., around 1.75% + A$0.30). The most significant cost, however, comes from third-party channels; when a booking is generated through an Online Travel Agency (OTA) like Viator, GetYourGuide or Expedia, the operator pays a substantial commission, which can range from 20% to over 30% of the ticket's retail price. Therefore, a direct booking costs the operator only the small payment gateway fee, while an OTA booking incurs both the hefty commission and the payment gateway fee, making direct bookings significantly more profitable.

For operators in Australia, who are rarely tied to a desk thanks to our wide expanse of natural wonders and outdoor activities, the Rezdy Booking App offers the convenience of carrying your business in your pocket. It’s the tool that lets you check in a group for a surf lesson right on the sand at Manly, scan a QR code for a walking tour departing from Federation Square, or update availability for tomorrow while grabbing a flat white. In a country where the office for a tourism operator is often outdoors, this app provides the on-the-ground flexibility needed to manage operations in real-time, no matter how far you are from a laptop.

The Rezdy Booking Software is the engine room, the command centre that handles the complexities of operations, from managing guides and vehicles for Blue Mountains tours to applying GST correctly on invoices. It’s designed to automate the admin that comes with seasonal peaks, allowing operators to spend less time wrestling with spreadsheets and more time perfecting experiences that attract travellers from across the globe ... and around the corner.

From a customer's point of view, a ‘Rezdy booking’ is a seamless and secure transaction. When a tourist in the UK books a reef tour for their trip to Cairns six months from now, they receive an instant and automated booking confirmation on a professional-looking ticket, all processed in local currency. This smooth, 24/7 online booking experience, integrated directly into an operator's own website, is crucial for converting international interest into confirmed, pre-paid customers long before they even commence their journey.

For an Australian operator, the choice of Rezdy vs Bokun often comes down to the desire for independence versus a single-ecosystem approach. Bokun, owned by TripAdvisor, offers deep and seamless integration with its parent company, Viator, which can be a powerful channel. However, Rezdy positions itself as an independent platform with a broader, more neutral channel manager, giving operators equal footing across all major OTAs. It's a strategic decision: prioritising the world's biggest OTA with Bokun, or maintaining flexibility and diverse distribution with Rezdy.

The choice between Rezdy and FareHarbor for an Aussie business often boils down to your preferred pricing model. FareHarbor is well-known for shifting the booking fee to the customer, which can mean lower direct costs for the operator. Rezdy, in contrast, uses a more traditional SaaS model with a predictable monthly subscription fee. Operators must decide which is a better fit: Rezdy’s clear, fixed software cost that you budget for as a cost of doing business, or FareHarbor's model which can impact the final price a customer pays.

When Australian operators compare Rezdy and Checkfront, the decision often hinges on specialisation. Checkfront is a versatile and powerful system that caters to a wide range of booking needs, including rentals and accommodation. Rezdy, however, is laser-focused on the tours, activities, and attractions sector. This specialisation is evident in its deeply integrated Marketplace and channel management features, which are specifically built to help experience-based businesses in Australia tap into the complex global tourism distribution network.

The Rezdy Documentation is the comprehensive online support library that serves as an operator's first port of call. For a business owner training a new staff member or trying to set up a new integration late on a summer evening, this searchable knowledge base is often invaluable. It provides step-by-step guides and clear answers, allowing you to solve issues instantly without being constrained by timezone differences for phone support.

The Rezdy Marketplace is a powerful B2B network, allowing a hotel concierge in Sydney to instantly check live availability and book a guest onto a Hunter Valley wine tour, with commissions handled automatically. This feature is all about fostering local partnerships, making it simple for operators to act as resellers for each other and create packaged experiences that are more attractive to tourists.

Rezdy's integrations allow it to become the central hub that connects all the other software an Australian business relies on. It integrates with essential tools like Xero for accounting, ensuring that sales data flows seamlessly for easy reconciliation and BAS statements. By connecting with email marketing platforms like Mailchimp and analytics tools, operators can build a sophisticated and automated tech stack without needing a custom IT department.

On the topic of integrations, Rezdy's Zapier integration is a useful automation toolkit for non-tech experts. It acts as a bridge, allowing you to connect Rezdy to thousands of other apps without writing a single line of code. For example, an operator could create a Zap to automatically send a custom welcome text message to a customer a day before their tour, add their email to a specific marketing list, or even create a new row in a Google Sheet for analysis, saving hours of manual data entry.

The Rezdy API provides the ultimate flexibility for tech-savvy tourism companies. It’s a set of developer tools that allows users to pull Rezdy’s core functionality - like live availability, booking creation, and pricing - into your own custom-built website, mobile app or internal enterprise systems. This is for the operator who wants complete control over the user experience or needs to integrate booking data into proprietary backend platforms.

Rezdy's pricing is structured as a straightforward, tiered monthly subscription, which Australian operators appreciate for its predictability. The costs are in Australian dollars, so there are no surprises from currency fluctuations, and businesses can choose a plan that matches your size and feature requirements. This SaaS model presents a clear, budgetable operating expense, contrasting with other platforms that may have more variable costs based on commissions or per-booking fees..

The Rezdy website (rezdy.com) is the primary information portal and "shop front" for any operator considering the platform. It’s where you’ll go to watch demonstration videos, compare the features of different pricing plans, and read case studies about how other local businesses - from a small walking tour in Melbourne to a large Queensland attraction - have used the software to grow. It’s a great starting point for operators to get a feel for Rezdy and its vast set of capabilities.

Alternatively, if videos are your preferred learning style, the Rezdy YouTube channel serves as a vital visual learning resource for busy operators. Instead of reading long documents, you can watch everything, from a quick two-minute tutorial on how to set up a new promo code through to a detailed webinar on upcoming tourism trends. It's an accessible way to get the most out of the software and stay informed, whether you’re watching on a laptop during a quiet moment or on your phone between tours.

For Australian operators wanting to capture the lucrative European and North American tourist markets, the Rezdy and GetYourGuide integration is a non-negotiable. It provides a seamless, real-time connection to one of the world's leading OTAs, pushing an operator's live availability directly onto the platform. This means a traveller in Berlin can book a Phillip Island penguin tour for their upcoming trip, with the booking dropping directly into the operator's Rezdy calendar, all automated.

For users, the Rezdy Login page is the simple, secure gateway to your entire business. It's the digital front door you’ll access every single day, whether it's first thing in the morning on a desktop with a coffee to check the day's manifest, or on a tablet from the couch at night to see how sales are tracking for the upcoming school holidays. It’s the starting point for managing every aspect of your operation.

Chaty is Rezdy’s first and foremost AI-powered call handling solution. When you are unable to answer the phone, whether it be after hours or during busy periods, Chaty is available to answer your call, respond to customer queries and process bookings and payments. Embrace this innovative solution, get the edge on your competitors and ensure that no potential customer slips through the cracks.