Chaty Features

Missed calls are costing small businesses millions every year. With Chaty, you never have to worry about that again. Our AI-powered phone assistant is built to answer every call, book appointments, handle common questions, and redirect calls when needed — all without adding to your staffing costs.

Explore the powerful features that make Chaty your business’s most reliable teammate.

Custom Greetings

Create unique greeting messages for business hours and after-hours scenarios, giving a professional, warm first impression every time.

Voice Options

Choose from a range of natural-sounding male and female voices with localised accents (AUS, UK, US, NZ, and Canada) to reflect your brand’s tone.

Call Answering Modes

Decide when Chaty steps in:

• All the time

• Only after hours

• x % of calls (to test and train the AI gradually)

AI-Powered Conversations

Chaty doesn't just forward calls, it holds real conversations first. Trained on your business knowledge, it provides personalised, accurate answers for every caller.  If a question asked is not part of Chaty's knowledge, it can offer to forward the call or take a message.

Call Forwarding

Direct incoming calls to specific team members or departments based on caller intent. For example, if someone says, “Can I pay an invoice?” Chaty will forward them to Accounts. If no one answers, the AI offers to take a message.

Smart Message Taking

When no one is available or it’s after hours, Chaty offers to take a message. These are instantly emailed to the right team member or a default address if no recipient is set.

Call Logs

Every conversation is recorded and available to review, giving full visibility into caller queries and AI responses.

Call Summaries

Save time - Chaty auto-generates a clear summary of each call so you don’t need to read every word.

Call Volume

Track how many calls Chaty has handled this month.

Failovers

See how many calls Chaty forwarded to a human because they needed extra attention.

Customer Sentiment & Engagement

Understand how callers feel about their experience with real-time sentiment tracking and engagement metrics.

Single Sign-On (SSO)

No passwords needed, Chaty supports Google and Microsoft logins for easy access.

Fail-Safe Routing

If something goes wrong, Chaty automatically redirects the call to your backup number, so you’ll never leave a customer hanging.

Scalability

No matter how busy you get, Chaty handles unlimited simultaneous calls. No queues. No hold music. No stress.

Chaty can connect with a variety of platforms.  Currently, we are connected to (contact us if your platform is not listed below):

Rezdy Integration

Perfect for booking-based businesses. Chaty connects directly to your Rezdy account to:

• Check live availability

• Make new bookings

• Modify, move, or cancel existing bookings

• Confirm bookings — with payment integration coming soon

• 24/7 Coverage: Never miss another opportunity again, even after hours or during lunch breaks.
• Instant Bookings: Chaty books clients directly using your system, no human needed.
• Reliable & Scalable: Handles one call or 100 simultaneously with zero delay.
• Cost Effective: Replaces or supports receptionists, business owners, and staff - enabling more time to work on other areas of the business, saves on wages, while boosting professionalism.
• Consistent Answers: Every caller hears exactly what you want them to, every time.

• 60% of consumers still prefer phone contact with small businesses
• 85% of callers don’t call back if unanswered
• 50% of calls happen outside regular business hours
• The average small business loses over $126,000 annually to missed calls
• 47% of calls go unanswered, many without even voicemail

Don’t let missed calls cost you another customer

Chaty is your always-on, always-reliable AI call assistant - ready to answer, book, and support your business like a pro.

Start your free 14-day trial now - no setup fees, no obligations. Just smarter service, instantly.